Orders and Returns

Refunds & Exchanges

We hope that you are happy with your purchases but if you do need to exchange or return an item you can find details of how to do it in this section.

Cooling Off Period

You have a statutory right to cancel the contract for any reason within the cancellation period. You do not have to give a reason, however you may be asked to help improve our service to you in the future. The cancellation period ends after 14 days on the day you (or your representative) received your goods. If your goods were sent out separately, then this period extends to 14 days after you received the last of the goods.

If you cancel you will receive a refund of the cost of the goods.

If you wish to cancel your contract it is your responsibility to inform us of this within the cancellation period. You can do this by emailing us at info@giftspluswoodentoys.co.uk or by writing to us at the address below. Please include full product details and the order number when cancelling. It is your responsibility to return the goods back to us and you are also responsible for the cost associated with returning the goods back.

To return items please package them securely and send to -

Gifts Plus Wooden Toys
61 New Terrace
Staverton
Trowbridge
Wiltshire
BA14 6NY

We strongly recommend you get proof of postage, as we can only refund after we receive the goods, or receive proof of postage.

We will endeavour to refund you without undue delay and always within 14 days after we receive the goods back.

To gain a full refund you must take care not to diminish the value of the goods as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. If the value has been diminished then we may recover that amount up to the value of the contract price. We would consider that handling is beyond what is necessary if for instance it goes beyond the sort of handling that might reasonably be allowed in a shop.

Faulty Items

We endeavour to supply only the best quality items, however once in a while a faulty item may slip through our rigid quality control process in which case you may be entitled to redress under your statutory rights. If you are within the cancellation period, you may cancel the contract using that process if you wish.

If there is a problem with your goods , then please email us at info@giftspluswoodentoys.co.uk within 14 days of receipt  for our return information. On receipt, we will examine the item to verify the problem and if we agreed with your claim  you may choose to either receive a replacement item or receive a refund